Terms of Service
The rules for using Caramel, written to be read
Caramel is made by Devino. These Terms explain what you can expect from Caramel and what we ask of you in return. Our Privacy Policy explains what data Caramel collects and why.
Acceptance of These Terms
Agreement
These Terms of Service govern your use of Caramel: the Caramel browser extension, the website at grabcaramel.com, the Caramel apps, and our public coupon API. By installing the extension, creating an account or otherwise using Caramel, you agree to these Terms. If you do not agree, please do not use Caramel.
Who We Are
Caramel is operated by Devino Solutions (14930398 Canada Inc.). In these Terms, "we", "us", and "our" refer to Devino Solutions, and "you" refers to the person using Caramel.
Changes to These Terms
We may update these Terms as Caramel evolves. When we make a material change, we will update the effective date at the top of this page and, if you have an account, tell you by email before the change takes effect. Continuing to use Caramel after a change means you accept the updated Terms.
Free to Use
No Charge
Caramel is free. There is no paid plan, and we never ask for a payment card. If we ever add optional paid features, everything Caramel does for free today stays free, we will tell you before anything is offered for a fee, and nothing will be charged without your agreement.
Your Account
Optional
You can use the extension without an account. An account keeps your favorite stores and, if you turn on savings sync, your savings history across the browsers and devices you use Caramel on. You need an account to share a code.
Eligibility
You must be at least 16 years old, or the minimum age of digital consent where you live, to create a Caramel account.
Account Security
You are responsible for keeping your sign-in details confidential and for activity under your account. Tell us promptly if you believe your account has been compromised.
Coupon Codes and Your Purchases
How Caramel Works
Caramel collects coupon codes from public sources and from other shoppers, and can try them in a store’s coupon box for you after you tap to apply them, from the prompt it shows at checkout or from the extension. It is built never to place an order or make a payment for you: you always decide whether to check out.
No Guarantee a Code Works
Codes are offered by stores, not by us. We cannot promise that any code is valid, that it gives a particular discount, or that a store will honour it, and we do not promise that you will save money. Caramel may not work on every store, and a store changing its website can stop it working there until we update it. The price the store shows at checkout is the price you pay, so check your order before you complete it.
Stores Are Third Parties
Stores are operated by their owners, not by us, and we are not a party to your purchase. Your purchase, including returns and refunds, is governed by the store’s own terms, prices and policies. Store names and trademarks belong to their owners. Listing a store or its codes does not mean that store endorses or partners with Caramel.
No Affiliate Links
Caramel contains no affiliate code. The extension never adds, replaces or removes affiliate or referral links or cookies, so whoever sent you to a store keeps the credit, and we earn no affiliate commission through Caramel on what you buy.
Codes You Share
Sharing Is Your Choice
When you are signed in, you can add a code on a store’s page on grabcaramel.com, or turn on “Share codes I enter at checkout” so the extension shares a code you typed yourself once the store accepts it. Shared codes are shown publicly to other shoppers, without your name.
The Licence You Give Us
When you share a code, you give us a free, worldwide, non-exclusive permission to store it, check it, and show it to anyone on the website, in the extension and the apps, and through our public API, including after you delete your account (the code then stays up without any link to you). Only share codes you are free to share: not personal, single-use or employee codes, and nothing you were asked to keep private. We may remove any code, for example one that no longer works.
Acceptable Use
Use Caramel Lawfully
Do not use Caramel to break the law, to infringe anyone’s rights, or to break a store’s rules about how its codes may be used.
Do Not Abuse the Service
Do not submit false codes or false reports, do not attempt to gain unauthorized access to accounts or infrastructure, do not probe or interfere with the security of the service, and do not use automation to overload it. Our public API is there for automated access within its rate limits; do not try to get around them.
Open Source
The Code
Caramel’s source code is published under the GNU Affero General Public License v3.0, unless a file or folder states a different licence, and that licence governs your use of the code. These Terms govern the Caramel service we run: the website, the published extension, the apps and the API.
Our Name and Logo
The open-source licence covers the code, not the Caramel name or logo. Please do not present a modified version as the official Caramel.
Stopping and Suspension
Leaving Caramel
You can stop using Caramel at any time by uninstalling the extension or the app. You can delete your account and the data linked to it from your profile, under Data & privacy, or by emailing us. Deletion is permanent; codes you shared stay published without your name.
Changes to Caramel
Caramel is a free service that we keep improving, so we may add, change or remove features and supported stores, and we may stop offering Caramel altogether. You can download your data at any time from your profile, under Data & privacy.
Suspension by Us
We may suspend or end access for an account that breaches these Terms, that puts the security or stability of the service at risk, or that we are legally required to act on. Unless a delay would cause harm or is legally prohibited, we will tell you why.
Disclaimers and Liability
Service Provided "As Is"
Caramel is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that Caramel will be uninterrupted or error-free.
Automated Features
Some features use automated systems, including AI models, to find a store’s coupon box and to judge which codes fit your cart. They can be wrong. Treat their results as help, not as a promise.
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from Caramel, including a code that did not work or a discount a store did not apply. Because Caramel is free, our total liability for any claim relating to it is limited to CAD $50. Nothing in these Terms limits liability that cannot be limited by law, including your rights as a consumer.
Governing Law and General Terms
Governing Law
These Terms and any dispute arising out of them are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules, and the courts of Ontario have jurisdiction. Nothing here removes the protection of mandatory consumer-protection laws that apply where you live.
App and Extension Stores
If you got Caramel from an app store or a browser’s extension store, that store’s own terms also apply to how you download and use it there.
Apple Devices
If you use a Caramel app from Apple’s App Store, Apple’s standard Licensed Application End User License Agreement applies to it alongside these Terms. These Terms are between you and Devino Solutions, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support for it, and is not responsible for handling any claim about it, including product liability, legal or regulatory compliance, and intellectual property claims. You must also follow the App Store’s usage rules. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
Privacy
How we handle personal data is described in our Privacy Policy, which forms part of your agreement with us. Please read it alongside these Terms.
Entire Agreement and Severability
These Terms, together with our Privacy Policy, are the entire agreement between you and us about Caramel. If any provision is found unenforceable, the rest stays in force. Our not enforcing a provision is not a waiver of it, and you may not transfer these Terms without our consent.